GOODLOAN CUSTOMER SUPPORT
Contact GoodLoan
Have a question about a personal-loan application, verification request, payment or existing account? Contact GoodLoan Financial Inc. using the form, email or telephone information below.
How can we help?
Select the topic that best describes your question in your message. Providing your full name and the email address associated with your application can help us locate the correct account. For your protection, do not include passwords, security codes or complete banking details.
Application support
Questions about eligibility, application status, requested documents, identity verification or an incomplete application.
Existing loan support
Questions about your agreement, payment schedule, account details, statements or an upcoming payment.
Payment difficulty
Contact us as early as possible if you expect difficulty making a scheduled payment. Available options are not guaranteed.
Complaint or concern
Tell us what happened, when it occurred and the resolution you are requesting so the concern can be reviewed.
Fraud or security
Report a suspicious message, unauthorized activity or a person claiming to represent GoodLoan.
General questions
Questions about GoodLoan, personal loans, responsible borrowing, website accessibility or our online services.
How to get in touch with us
Winnipeg
170 Hargrave Street, Winnipeg, MB
R3C 3H4 Canada
Protect your information. Do not send your bank password, online-banking credentials, one-time verification codes, Social Insurance Number or full payment-card number through this contact form or ordinary email. GoodLoan will not request payment by gift card or cryptocurrency in exchange for guaranteed approval.
Before contacting us
You may find an immediate answer in one of these GoodLoan resources:
- Frequently Asked Questions for eligibility, documents, credit checks, rates and repayment
- Personal Loans in Canada for loan amounts, terms, permitted uses and the application process
- Loan Calculator for estimated payments and borrowing costs
- Responsible Lending for affordability, early repayment and payment-difficulty information
- Privacy Policy for information about how personal data may be collected, used and protected
Contact GoodLoan about payment difficulty
If you believe you may miss a payment, contact GoodLoan before the due date whenever possible. Explain what has changed and when you expect the issue may be resolved. Contacting us does not automatically defer, cancel or change a scheduled payment, and an accommodation is not guaranteed.
If an arrangement is available, ask how it may affect your payment amount, term, interest and total borrowing cost before agreeing to the change. Avoid taking another loan solely to make a payment without first considering the full cost and whether the additional debt is affordable.
Frequently asked contact questions
Include your name, the email connected with your application or account, the general topic and enough detail to explain what you need. Do not include passwords, security codes or complete banking information.
Generally, account-specific information can only be discussed with the applicant or an authorized person after appropriate verification.
No. Approval, loan amounts, rates and funding cannot be guaranteed by customer support. Applications are subject to eligibility, verification, affordability and underwriting.
Do not click unexpected links or share security information. Contact GoodLoan using the telephone number or email address published on this page and describe the message you received.
Contacting GoodLoan does not automatically change an obligation. Any approved change should be confirmed and documented before you rely on it.
Looking for general loan information?
Review how GoodLoan personal loans work, including eligibility, documents, rates, APR and responsible borrowing information.
GoodLoan products are subject to eligibility, verification, underwriting and provincial availability. Rates, APRs, amounts, terms and payment schedules vary. Website information is general and does not replace your loan agreement or cost-of-borrowing disclosure.